Terms & Conditions

Terms & Conditions

Thank you for choosing to book with Vane Tower Penthouse, please find below our terms and conditions of booking. If there are any points which you would like to discuss please give us a call on 07751 827787 or email us at toweronthehill18@gmail.com and we will be happy to help. 

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email.

General

This is a legally binding contract between the property owners, Katie and Steve Huxley and the holidaymaker. The property owner is also referred to as “we” and “us”.

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.

The property referred to being Vane Tower Penthouse.

Bookings are none transferable and only rented to the guest names as given on booking. We reserve the right to cancel or transfer your booking (to another agreed date).

We strongly recommend that you take out holiday insurance and check the terms and conditions of it carefully.

Paying a deposit of 30% secures the dates that you want to reserve. Following completion of the online booking form or by phone, deposit payments are non-refundable after the 7 days cooling off period. Failure to comply with agreed settlement amounts will result in cancellation of our services until balances are settled. 

You the holidaymaker may change the date of your accommodation booking, subject to availability, up to 14 days before your arrival date. The first deposit paid will be transferred to the new booking date as a credit on the final balance. This may result in an extra charge or a reduction in total cost depending on when the new dates are.

The balance of all payments is due two weeks prior to the arrival date and this money is non-refundable except for exceptional circumstances* where the money will either be refunded or used as a credit for future dates.

If the balance is not paid by your arrival date, then there will be no access to the property and our services will be cancelled until balances are settled.

Bookings made less than two weeks prior to the arrival date must be paid in full at the time of booking. As there will be no opportunity for us to remarket the property in the event of cancellation, bookings made within 14 days or less of the arrival date are non-refundable except to exceptional circumstances*.

*Exceptional circumstances include: COVID19 Pandemic/ serious/notifiable illness confirmed by doctors note /other circumstances at discretion of the property owner

Cancellation by the holidaymaker

NB Following the COVID 19 pandemic we have revised the timescales for taking payments for bookings to allow more flexibility in event of illness or cancellation for reasons beyond the control of either party.

Cancellation of the booking by the holidaymaker can be made up to two weeks before your stay and should be made in writing and addressed to:

Mrs. K and Mr. S Huxley
Vane Tower
Vane Hill Road
Torquay
Devon
TQ1 2BZ

Or send an email addressed to the above: toweronthehill18@gmail.com

Please feel free to ring 07751 827787 as well but we will need confirmation in writing.

If cancellation is made in writing less than 2 weeks prior to arrival, then 100% of the accommodation hire balance will be payable. Should we not be informed of your cancellation in writing, we will look to recover the full balance due. The exception is if you or a member of your party develops COVID19. This is a valid reason to cancel right up to the day of arrival and you can either have a full refund or move your dates – both dependent on production of a doctor’s certificate certifying the illness. This also applies if the government closes down self-catering properties at short notice or restricts movement so you cannot travel here.

In the event of any other type of cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance to cover such an eventuality.

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes unavailable and the property owner has to cancel the booking, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

Number of Guests

The maximum number of people entitled to stay at Vane Tower Penthouse is four. Furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub-letting or assignation of the let is prohibited.

Arrival and Departure Time

Every effort will be made to have the property available from 4pm on the day of arrival. The property must be vacated by 10am on the day of departure. Late departure may result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

 Liability

The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

For the avoidance of doubt, the owners are not responsible for any transport and/or alternative accommodation costs.

Children must be supervised at all times.

Notifiable disease

If you or a member of your party becomes ill with a notifiable disease (such as Covid19) or is suffering from the symptoms we need to be informed as soon as possible. Under these circumstances we would need you to leave at least one day earlier than your departure date which would enable us to take additional cleaning precautions to ensure the property is safe for the next guests. We would not be able to refund you for the days of your holiday you missed as we would have additional cleaning costs. This ensures safety for all our guests.

Cleaning

We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday. Please note this is a non-smoking property (including e-cigarettes). Anyone who has been found to be smoking indoors will be liable to a cleaning charge of up to £300.

We require all guests to abide by our recycling policy. Our rubbish will not be collected if it is not sorted correctly. Recycling and compost bins are clearly marked and we would be grateful if you could follow these guidelines.

Pets are not permitted in the property.

Breakages

The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear, in the opinion of the property owner, will not be charged for.

Wi-Fi

Complimentary Wi-Fi is available. This is on the basis that we do not promise that the service will be available constantly and that it is provided for recreational and not for business use. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of an internet access service can be guaranteed and we will not be liable for any form of compensation or expenses claimed by any guest in respect of the provision of internet services or telephone services not being available or failing.

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner immediately it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible