Peace of mind with flexible cancellation

When you live in uncertain times it is nice to have a bit of certainty – especially when booking a much-needed holiday. Sometimes you need to cancel and sometimes, as we have all discovered, your holiday is cancelled for you!  

2020 has been a tough year for us all and we are not out of the Coronavirus woods yet. With this in mind Vane Tower Penthouse uses Master Cancel. This enables us to offer our guests flexible cancellation terms, with a full, no quibble refund from 60 days up to and including two days before arrival.

As with everything there are one or two conditions:

Bookings made within 2 days or less of the arrival date are non-refundable and are not covered by Master Cancel.

Cancellations made 1 day prior to or the day of check-in will not be eligible for refund. For example:  for a check in on Saturday, guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but not Friday (1 day prior) or Saturday (day of check in).

The property owner requires a 30% deposit with initial booking and requires that any balance owed by guest is due no later than 56 days before check in date. 

Bookings made less than 56 days prior to the arrival date must be paid in full at the time of booking.

If you do want to cancel you need to inform us in writing but that’s pretty much it. 

Scroll down to the bottom of the page to see our full terms and conditions.