COVID 19 Precautions.

We are delighted to be able to welcome guests back to Vane Tower Penthouse and thank you so much for booking with us. However, the Government is only allowing accommodation businesses to re-open subject to certain conditions being met.  We have been issued with protocols that outline new cleaning and safety requirements. These are to ensure your safety, and that of our staff, and our family.  It will, however, mean that things are slightly different from usual, and we will be asking for your cooperation with a few things. When you arrive – we have always enjoyed meeting our guests but sadly we will now have to wave at you from a distance. Prior to your visit we will send you information on how to access the property by using the key safe. If you need any help finding anything, or understanding how things work, please ring and we will be happy to help. Cleaning will take extra time –We are following all the latest government guidelines All our cleaning protocols follow the Covid Ready Guidelines from PASC UK (Professional Association of Self-Caterers), the AA and Visit England.  Because of the Covid-19 risk, we now have to “double clean” – first our usual high level cleaning, and then go over everything again with a virucidal sanitiser and steam cleaner for upholstery and furnishings.  This means that we need extra time for each changeover, so arrival and departure times will now be 5pm arrival (rather than 4pm), and 9 am departure (rather than the usual 10am).  We understand it is inconvenient, but it is really important that you allow us this extra time to ensure your safety. You are also welcome to leave your car with us if you arrive early and want to explore or want to leave later on your last day. If we manage to finish earlier we will let you know. There is no need to strip the bed – We have invested in extra bedding and will change all of it between visits – duvets, pillows etc. We will wear PPE to do this as government advice is that bedding could make any virus airborne. Please open some windows before leaving (if weather permits, not if blowing a gale). This will ensure the apartment is ventilated as much as possible. Please empty all bins (including bathroom bins) and leave bagged up inside the apartment. We will dispose of it for you. Please do not put any tissues in the recycling but put them in the general waste and double bag. Please fill the dishwasher with a full load of crockery and cutlery and set it running before leaving (do not empty it).  We are now required to re-wash everything between guests, so it would help hugely if you could put as many plates, cutlery, cups etc. in the dishwasher before leaving, not just your breakfast things. Some things may be missing – to reduce the risk of touch contamination, we have been advised to remove as much as possible from the cottages.  This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games, etc have been kept to a minimum.  We have also reduced the quantity of some kitchen equipment, as the requirement to rewash every item between guests (even if it is clean) would not be possible in the time with the usual quantities. Sadly we can’t offer home-baked cakes at the moment. If you develop symptoms – We sincerely hope that you will have a happy and healthy holiday.  However, if anyone in your party is displaying signs of the Covid-19 virus you should inform us, immediately self-isolate where you are to minimise any risk of transmission, and request a test by contacting: https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-an-antigen-test-to-check-if-you-have-coronavirus/. The result of this test must be shown to us as the cleaning protocols are different and we will need additional time to ensure our safety and that of our next guests.. If positive you will need to leave if any of your party can drive you. If that is not possible and you have to self-isolate here, you will be liable to pay for all bookings that have to be cancelled as a result of your extended stay.

Flexible cancellation terms

We have recently invested in Master Cancel – a flexible cancellation policy. This means that guests can cancel for any reason from 60 days up to 2 days before their visit and be refunded any monies paid. This includes any Covid 19 related reasons but does not apply for last minute cancellations less than two days before arrival. Please see our Terms and Conditions for more information. We hope that you will have a fabulous holiday.  The new normal may be slightly different than what we are all used to, but it is great to be able to get away again, and if we all take responsibility for minimising risk, then hopefully we won’t get locked down again. If you have any questions, please call us on 07751 827787. Thank you, Katie and Steve Huxley