COVID 19 Precautions.
We are delighted to be able to welcome guests back to Vane Tower Penthouse and thank you so much for booking with us.
In our experience the pandemic is not completely over so we will take every step to ensure that you do not fall ill as a result of staying with us.
This means we will continue to socially distance when we meet you out of courtesy to you.
Prior to your visit we will send you information on how to access the property by using the key safe which is situated next to the apartment’s entrance. If you need any help finding anything, or understanding how things work, please ring and we will be happy to help.We also provide guests with a guest app called Touch Stay which will hopefully answer all your questions and serve as a local guide.
We will continue to clean to a very high standard following all the latest government guidelines All our cleaning protocols follow the Covid Ready Guidelines from PASC UK (Professional Association of Self-Caterers), the AA and Visit England. This means that cleaning is still taking longer than in the past but we are hoping to gradually reduce this and are aiming for a 10am check out and 4 pm check in. If we manage to finish earlier we will let you know.
There is no need to strip the bed unless you develop symptoms – If you are suffering from symptoms we will provide you with bin bags to bag up the bedding.
Please open some windows before leaving (if weather permits, not if blowing a gale). This will ensure the apartment is ventilated as much as possible.
Please empty all bins (including bathroom bins) and leave bagged up inside the apartment. We will dispose of it for you. Please do not put any tissues in the recycling but put them in the general waste and double bag.
Some furnishings/decorations pictured on our website may be different to those pictured due to reducing the number of items that need to be cleaned
If you have any questions, please call us on 07751 827787.
Katie and Steve Huxley